Episode 163: How to scale + grow your travel business with an employee model
"Tailoring incentives to what truly propels our team members has transformed our operations and served as a fulcrum for our business's growth story." – Erica Carr
About the Guest:
Erica Carr is the founder of bookitbox TRAVEL, an agency that delivers out-of-the-box travel planning services. She is a dynamic businesswoman who balances her work, love for travel, and roles as a wife, aunt, and foster mom!
Summary:
Join Brianna and Erica for a conversation on their innovative approaches to scaling a travel business with an employee model, from implementing unique incentive programs to understanding the evolving roles within a travel agency. They delve into the significance of hiring ahead of growth, the shift in industry norms post-Covid, and the vital role of technology in adapting to change. Plus, they share their personal experiences in assembling teams that complement their strengths and drive business success, highlighting the balance between independent contractors and employees, the value of understanding employee motivations, and strategic hiring decisions that prioritize team dynamics and client satisfaction.
Key Takeaways:
Learn what motivates employees to care about the business’ success
How to decide between bringing independent contractors or in-house employees
How travel advisors’ roles in a post-pandemic world are impactd by embracing technological advances
How to build a well-curated team with distinct roles, cohesive communication, and cross-training capacity
Related Episodes:
🎧 Episode 124: Behind the Technology: The Hive Edition
🎧 Episode 133: From Inbox Overload to Assistant Bliss: Mastering Email Delegation for Business Success
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