Ep 177 Client Experience Series: Ask Us Anything – Your Questions Answered
"Instead of waiting 24 to 48 hours after they get home to ask, hey, how was your trip? Send them an email when you know they're in the airport getting ready to fly home when it's like, fresh." - Whitney
Summary:
You asked, we're answering! We put out a question: "What do you want to know about client experience?" and listeners really challenged us with some great questions. How to level up the pre-travel experience, how to request feedback from clients effectively, and tips for surprising and delighting clients that have worked for us...this are just some of the topics we cover today.
Key Takeaways:
Tips for the pre-departure process + the emails to send to keep clients informed and excited
How to surprise and delight clients in unique ways
Learn ways to ask for feedback from clients that will actually work
Related Episodes:
🎧 Ep 174 Client Experience Series: Brand Experience is Client Experience
🎧 Ep 175 Client Experience Series: Five areas of business that impact a client's experience
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